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Privacy Policy

Last updated: March 17, 2026

1. Introduction

ReplyReady ("we," "us," or "our") operates the website at https://replyready.ai and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our AI voice agents, CRM dashboard, lead capture tools, SMS notifications, and booking features.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Account Information

When you sign up, we collect your name, email address, phone number, business name, and industry. Authentication is handled through Supabase JWT-based sessions.

Business and Lead Data

Through your use of the Service, we store call transcripts generated by our AI voice agents (powered by VAPI), lead information (name, phone number, email address), business configuration, and booking link preferences. This data is stored in our Supabase PostgreSQL database with Row-Level Security (RLS) enforced, ensuring strict data isolation per customer account via a dedicated customer_id.

Payment Information

Subscription payments are processed by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe handles PCI-DSS compliance.

Usage Data

We collect standard server logs including IP addresses, browser type, pages visited, and timestamps to maintain and improve the Service. Our backend runs on Google Cloud Run and our frontend is hosted on Vercel.

3. SMS/Messaging Terms

Our Service sends SMS notifications via Telnyx from the phone number +1 (732) 394-1771. By providing your phone number and opting in, you consent to receive transactional SMS messages related to lead alerts, booking confirmations, and account notifications.

  • Message frequency varies based on your account activity and settings.
  • Message and data rates may apply.
  • Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Opt-Out: Reply STOP to any message to unsubscribe from SMS notifications. You will receive a single confirmation message and no further texts.

Help: Reply HELP to any message for support information, or contact us at support@replyready.ai.

4. How We Use Your Information

  • Provide, operate, and maintain the Service
  • Process subscriptions and billing through Stripe
  • Send transactional SMS notifications and email alerts
  • Power AI voice agents to answer calls and capture leads on your behalf
  • Generate call transcripts and lead summaries
  • Improve and personalize the Service
  • Respond to support inquiries
  • Comply with legal obligations

5. Data Sharing and Disclosure

We may share information with the following categories of recipients:

  • Service Providers: Supabase (database & auth), Stripe (payments), Telnyx (SMS), VAPI (voice AI), Google Cloud (hosting), and Vercel (frontend hosting) — each bound by their own privacy policies and data processing agreements.
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Security and Isolation

We implement industry-standard security measures to protect your data. All customer data is isolated at the database level using Supabase Row-Level Security (RLS) policies tied to your unique customer_id. This ensures that no customer can access another customer's data through the API.

Data is encrypted in transit (TLS) and at rest. Authentication tokens are signed using HS256 and validated on every request.

7. HIPAA Disclaimer

ReplyReady is not HIPAA-compliant. While we offer industry templates including those for medical and healthcare businesses, the Service is not designed to collect, store, or transmit Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act. If you operate in the healthcare industry, you are responsible for ensuring that no PHI is transmitted through or stored by the Service.

8. Cookies

We use only essential cookies required for the Service to function, such as authentication session tokens. We do not use advertising, analytics, or third-party tracking cookies.

9. Your Rights (CCPA / GDPR)

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Opt-Out of Sale: We do not sell personal data. If this changes, we will provide an opt-out mechanism as required by the CCPA.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at support@replyready.ai. We will respond within 30 days (or as required by applicable law).

10. Data Retention and Deletion

We retain your account data and associated lead/call data for as long as your account is active. Upon account deletion or written request, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records, fraud prevention).

Call transcripts and lead data are retained for the duration of your subscription. After cancellation, data is retained for 90 days to allow for account reactivation, after which it is permanently deleted.

11. Children's Privacy

The Service is intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

ReplyReady
Email: support@replyready.ai
Website: https://replyready.ai